Privacy policy

Last updated: July 13, 2026

This Privacy Policy describes how Velmont ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, we may collect certain information automatically, including:

• IP address;
• Browser type and device information;
• Operating system;
• Pages viewed;
• Time spent on the website;
• Referral source;
• Cookies and similar technologies.

When you place an order, create an account, or contact us, we may collect:

• Full name;
• Billing and shipping address;
• Email address;
• Phone number;
• Payment information (processed securely through our payment providers);
• Order history;
• Customer support communications.

We do not store complete credit card information on our servers.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill your orders;
• Provide customer support;
• Verify transactions and prevent fraud;
• Improve our products and website;
• Send order confirmations and shipping updates;
• Respond to inquiries;
• Comply with legal obligations;
• Send promotional emails when you have opted in.

3. SHOPIFY

Our store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products and services. Your data is stored through Shopify's secure infrastructure.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy

4. PAYMENT PROCESSING

Payments are processed securely by trusted payment providers such as Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, or other available payment methods.

Payment information is encrypted and handled directly by those providers.

Velmont does not receive or store your complete payment card information.

5. COOKIES

We use cookies and similar technologies to:

• Keep your shopping cart active;
• Remember your preferences;
• Improve website performance;
• Analyze visitor behavior;
• Measure advertising effectiveness;
• Prevent fraud and abuse.

You may disable cookies through your browser settings, although some website features may not function correctly.

6. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or agree to receive promotional messages, we may send:

• Special offers;
• Product updates;
• Promotions;
• News about Velmont.

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

7. INFORMATION SHARING

We do not sell your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

• Shopify;
• Payment processors;
• Shipping carriers;
• Fraud prevention services;
• Marketing providers;
• Analytics providers;
• Customer support platforms.

These providers only receive the information necessary to perform their services.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill orders;
• Meet legal and tax obligations;
• Resolve disputes;
• Prevent fraud;
• Enforce our agreements.

After this period, information is securely deleted or anonymized.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion of your information;
• Restrict certain processing activities;
• Receive a copy of your data;
• Withdraw consent where applicable.

To exercise these rights, contact:

support@shopvelmont.com

10. SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us immediately.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

13. INTERNATIONAL TRANSFERS

Your information may be processed and stored in countries other than your own, including the United States, where our service providers operate.

By using our website, you consent to these transfers where permitted by law.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes become effective immediately upon publication on this page.

We encourage customers to review this policy periodically.

15. CONTACT INFORMATION

Velmont

Customer Support

Email:
support@shopvelmont.com

Phone:
+1 (307) 222-6481

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)