Contact information

CONTACT INFORMATION

Last updated: July 13, 2026

At Velmont, we are committed to providing excellent customer service.

If you have any questions about your order, shipping, returns, products, or any other inquiry, our support team is here to help.

CUSTOMER SUPPORT

Email:
support@shopvelmont.com

Phone:
+1 (307) 222-6481

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

Average Response Time:
Within 24 business hours.

BUSINESS ADDRESS

Velmont
1309 Coffeen Avenue
STE 1200
Sheridan, WY 82801
United States

Please note:

This address is for business correspondence and authorized returns only.

Do not return products to this address without first contacting our customer support team and receiving return instructions.

ORDER SUPPORT

To help us assist you as quickly as possible, please include the following when contacting us:

• Full Name
• Order Number
• Email Address used for the purchase
• Description of your request
• Photos or videos (if reporting a damaged or defective item)

CUSTOMER SATISFACTION

We are committed to resolving all customer concerns in a fair and timely manner.

If you experience any issues with your order, please contact us before initiating a payment dispute or chargeback. Most issues can be resolved quickly by our support team.

LEGAL NOTICE

Velmont operates as an online retail business.

All customer inquiries are handled through our dedicated customer support team during normal business hours.

PRIVACY

Any personal information submitted through email or our contact forms will be handled in accordance with our Privacy Policy.

Thank you for choosing Velmont.
We appreciate your trust and look forward to serving you.